Cookie policy
On the public website we use essential cookies and, only if you accept them, Google Analytics cookies. The audio guide player and the dashboard only use essential cookies.
Last updated: October 20, 2026
Draft: the highlighted passages will be completed by a legal professional before final publication.
On this page
01What cookies areLink to this section: What cookies are
Cookies are small files a website stores in your browser to remember information from one page to the next or between visits. Similar technologies, such as the browser’s local storage (localStorage), work in much the same way.
Under article 22.2 of the Spanish Information Society Services Act (LSSI), cookies that are strictly necessary for a service you asked for don't need your consent. Analytics cookies do: that's why the public website asks you first and loads nothing from Google until you accept.
02Cookies we useLink to this section: Cookies we use
They are all first-party (set by muvo.es) and technical:
| Cookie | What it does | When it is set | Duration |
|---|---|---|---|
| muvo_locale | Remembers the language you chose on the public website and in the dashboard | When you choose a language | 1 year |
| sb-‹project›-auth-token (may be split into parts .0, .1…) | Keeps you securely signed in to the dashboard | Only after you sign in | Up to 30 days, renewed as you use it; deleted when you sign out |
| muvo_pass_‹venue› | Stores your pass for a code-protected audio guide: an opaque token proving you redeemed a valid code. It cannot be read by JavaScript (httpOnly) | When you redeem an access code | For as long as the pass lasts (2 hours by default) |
Open-access audio guides use no cookies at all.
03Analytics cookies (only with your consent)Link to this section: Analytics cookies (only with your consent)
On the public website (muvo.es, not in the audio guide player or the dashboard) we use Google Analytics 4 to understand, in aggregate, which pages are read and how people reach them. It only loads if you press Accept in the cookie notice; if you press Reject, or don't answer, nothing from Google is loaded and no Google cookie is set.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Ireland Ltd. | Tell visitors apart pseudonymously to count visits | 2 years |
| _ga_‹id› | Google Ireland Ltd. | Keep the state of the analytics session | 2 years |
Google Analytics is set up with IP anonymisation, without Google signals or advertising (advertising consents are always denied). Your choice is kept in your browser's local storage (muvo:consent), not in a cookie, and you can change it at any time with Cookie preferences in the footer of every page; when you withdraw it we delete the analytics cookies.
Google may process this data outside the European Economic Area. Pending legal review: To be completed by legal counsel: safeguards for the transfer to Google (EU-US Data Privacy Framework), Google Analytics data processing terms accepted, and the retention period set in the property
04Browser local storageLink to this section: Browser local storage
The player and the dashboard keep some data in your browser’s local storage. It is purely functional and is never used for advertising or to track you across other websites:
| Where | What is stored | Why |
|---|---|---|
| Player | muvo:player and muvo:lang: preferences (text size, speed, contrast) and your chosen language | So the audio guide looks and sounds the way you like on your next visits |
| Player | muvo:visitor: a random, anonymous ID | To count distinct visitors per venue each month and group the anonymous statistics. The server only keeps a salted hash per venue and period, never the ID itself |
| Player | muvo:admitted: the venues this phone has already entered this month | So you are not counted again as a new visitor to the same venue that month |
| Player | Stops already played in each tour | To tick off what you have already heard in the tour list |
| Dashboard | Interface preferences (for example, collapsed panels and recording studio settings) | To remember how you like to work in the dashboard |
Pending legal review: To be confirmed by legal counsel: whether the anonymous visitor ID and the statistics fall within the exemption in Article 22(2) of the LSSI under the AEPD cookie guidance (for example, as strictly limited first-party analytics), or require additional information or consent
05Third-party cookiesLink to this section: Third-party cookies
Apart from Google Analytics, which only switches on if you accept it, no third-party cookies load on muvo.es: no advertising and no social networks.
When a venue pays for its plan or a pack, payment takes place on Stripe’s pages (stripe.com). There, Stripe uses its own cookies, for example to prevent fraud, under its cookie policy. The same applies to Google’s, Microsoft’s or LinkedIn’s sign-in screens if you choose to sign in with them.
06How to delete or block cookiesLink to this section: How to delete or block cookies
You can delete cookies and local storage, or stop them from being saved, in your browser settings. Bear in mind that:
- without the session cookies you will not be able to sign in to the dashboard;
- without the pass cookie you will have to enter your access code again (each code works on 2 phones at most);
- if you clear local storage, the player will forget your preferences and you will be counted as a new visitor.
You will find instructions in the help pages for Chrome, Safari, Firefox and Edge.
07More information and changesLink to this section: More information and changes
If we add a cookie, we'll update this policy and, if it isn't strictly necessary, ask for your consent before using it. To learn how we handle personal data, read the privacy policy.